FAQ – Try Out & Purchase
I live out of the USA. Is it possible to try Acesight at home?We have distributors, clinics, hospitals and low vision centers distributing Acesight products in various countries and regions around the world. Please leave us a message for their contact information, letting us know where you live.
Can this product qualify for government subsidies?Policies vary by country and region, with some areas providing assistance for part or all of the purchase price. Please leave a message to us and we will try our best to help you get the information.
Can I buy Acesight series online?Yes. Please visit Zoomax USA website to make the purchase.
What are the online payment methods?The online payments methods include
- PayPal: You can pay with PayPal, or enjoy 6 months special financing on purchases of $99+ with PayPal Credit.
- Debit or Credit Card: The “Debit or Credit Card” button is powered by PayPal too. Your order will go through and be charged to the debit/credit card if you enter the card information. You don’t need a PayPal account to pay this way.
Shipping & DeliveryWe accept online orders from customers living in the continental United States, Alaska, Hawaii, and Puerto Rico. We ship to post office boxes, APO, and FPO addresses. We accept orders from customers in the USA or a US territory and ship via UPS/FedEx. A signature may be required upon delivery.
Is the product shipped from the U.S.?Yes. The warehouses in charge of delivery are in CA, KY and MA. How long will the delivery take? Express service is UPS or FedEx. Normally delivery time is 3-7 days.
Ship to CanadaWe also ship to Canada. If you are from Canada, please note that duties and taxes are not included in your order total.
Is there any installment plan for Acesight wearables?Currently we don’t provide installment plan. For special financing plan, please try PayPal Credit. It allows you to break down the cost of Zoomax low vision aids over time so you enjoy the enhanced view immediately. For more information, please refer to What is PayPal Credit? Additionally, a rental service is available on Acesight VR electronic glasses. You will be able to enjoy an obligation-free trial at a cost as low as $199/month, with refundable security deposit.
How long is the warranty on Acesight series?2 years.
Can warranty be extended?The warranty extension is only available on Acesight electronic glasses series.
- Acesight & Acesight S 1-year warranty extension: $259
- Acesight VR 1-year warranty extension: $179